Last Updated: [01/09/2025]

Welcome to Swastik Pooja (a brand of Neha Enterprise). By accessing or using our website, products, or services, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase or using our platform.

1. General

  • These Terms & Conditions apply to all users of our website and services.
  • By using our services, you acknowledge that you are at least 18 years old or are using our services under the supervision of a parent/guardian.
  • Swastik Pooja reserves the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Services

  • We strive to provide accurate product descriptions, images, and details. However, minor variations in color, design, or size may occur due to lighting or craftsmanship in handcrafted items.
  • All products are intended for personal, religious, and spiritual use only.
  • Availability of products is subject to stock levels, and we reserve the right to discontinue or modify items at any time.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as specified.
  • Payment must be made in full at the time of placing the order through our secure payment gateways.
  • We do not store or have access to your card/payment details.

4. Shipping & Delivery

  • Orders are processed and shipped within the estimated timelines mentioned at checkout.
  • Delivery times may vary due to courier services, location, or unforeseen circumstances.
  • Risk of loss or damage passes to the customer upon delivery of goods.

5. Returns & Refunds

  • Returns are accepted only if the product is damaged or defective upon delivery.
  • Customers must notify us within 48 hours of delivery with supporting photos for return eligibility.
  • Refunds (if approved) will be processed within 7–10 working days through the original payment method.

6. Use of Website

  • You agree not to misuse our website, engage in fraudulent activity, or attempt unauthorized access.
  • Content on our website (including images, text, and product designs) is the intellectual property of Swastik Pooja and cannot be copied or reproduced without prior permission.

7. Limitation of Liability

  • Swastik Pooja (Neha Enterprise) shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our total liability for any claim shall not exceed the amount paid for the product in question.

8. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.

9. Contact Us

For questions, concerns, or assistance, you may contact us at:

Swastik Pooja (Neha Enterprise)
📍 4213 Rampura Road, Jai Mata Market, Trinagar, Delhi – 110035
📞 +91 9220199499
📧 contact@swastikpooja.com