Last Updated: [01/09/2025]
At Swastik Pooja (a brand of Neha Enterprise), we are committed to delivering your orders safely and on time. Please review our Shipping Policy to know how we handle order dispatch and delivery.
1. Order Processing
- Orders are processed within 1–2 business days after confirmation of payment.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- If there is any delay due to stock availability or other reasons, we will inform you via email or phone.
2. Delivery Timelines
- We deliver across India using reliable courier partners.
- Estimated Delivery Time: 4–5 business days from the date of dispatch.
- Metro cities usually receive orders faster, while remote/rural areas may take slightly longer.
3. Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout.
- We may offer free shipping on selected products or order values during promotions.
4. Tracking Orders
- Once dispatched, you will receive a tracking ID via email/SMS to monitor your order.
- Tracking details may take up to 24 hours to update after shipment.
5. Delays & Failed Deliveries
- Delivery timelines may be affected by unforeseen circumstances like strikes, natural disasters, or courier delays.
- If delivery fails due to an incorrect address or unavailability of the recipient, re-delivery charges may apply.
6. Damaged or Tampered Packages
- Please do not accept delivery if the package is visibly damaged or tampered with.
- Contact us immediately at 📞 +91 9220199499 or 📧 contact@swastikpooja.com with details and photos for assistance.
7. International Shipping
- Currently, we deliver only within India. International delivery options will be added soon.
8. Contact Us
For any shipping-related queries, please contact:
Swastik Pooja (Neha Enterprise)
📍 4213 Rampura Road, Jai Mata Market, Trinagar, Delhi – 110035
📞 +91 9220199499
📧 contact@swastikpooja.com